Communication Part 2: Handling Complaints
November 2, 2019 | 10:00 am - 1:00 pm₦5000
Topic: Communication Part 2: Handling Complaints
Venue: 11A Isaac John, GRA, Ikeja, Lagos [get directions]
Date: Friday, 02th November, 2019
Morning Session: 0900 – 1200hrs
Afternoon Session: 1630 – 1930hrs
Course Fees: 5,000 (Regular) | 7,000 (Late)
CPD: 2 points
Tutor: Ms. Kemi Bakare [view bio]
Demographic: All staff (both clinical and non clinical staff)
Aim: To efficiently handle complaints.
Objectives: By the end of the lesson delegates should be able to:
- Understand why people complain
- Demonstrate methods to addressing a complaint
- Follow policies and procedures to standardise complaints handling.