Loading Events

« All Events

Communication Part 2: Handling Complaints

November 2, 2019 | 10:00 am - 1:00 pm

₦5000

Tickets

The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Tickets are no longer available

Topic: Communication Part 2: Handling Complaints
Venue: 11A Isaac John, GRA, Ikeja, Lagos [get directions]
Date: Friday, 02th November, 2019
Time:
Morning Session: 0900 – 1200hrs
Afternoon Session: 1630 – 1930hrs
Course Fees: 5,000 (Regular) | 7,000 (Late)
CPD: 2 points
Tutor: Ms. Kemi Bakare [view bio]
Capacity: 30
Demographic: All staff (both clinical and non clinical staff)


Aim: To efficiently handle complaints.
Objectives: By the end of the lesson delegates should be able to:

  • Understand why people complain
  • Demonstrate methods to addressing a complaint
  • Follow policies and procedures to standardise complaints handling.

Details

Date:
November 2, 2019
Time:
10:00 am - 1:00 pm
Cost:
₦5000
Event Category:
Event Tags:
, , , ,

Organizer

Dental Solutions
Phone:
07014608123
Email:
info@dentalsolutions.cc
View Organizer Website

Venue

Schubbs Dental Clinic Ikeja
11A Isaac John, GRA
Ikeja, Lagos Nigeria
+ Google Map