Communication Part 2: Handling Complaints

Topic: Communication Part 2: Handling Complaints
Venue: 11A Isaac John, GRA, Ikeja, Lagos [get directions]
Date: Friday, 02th November, 2019
Time:
Morning Session: 0900 – 1200hrs
Afternoon Session: 1630 – 1930hrs
Course Fees: 5,000 (Regular) | 7,000 (Late)
CPD: 2 points
Tutor: Ms. Kemi Bakare [view bio]
Capacity: 30
Demographic: All staff (both clinical and non clinical staff)

Aim: To efficiently handle complaints.
Objectives: By the end of the lesson delegates should be able to:

• Understand why people complain
• Demonstrate methods to addressing a complaint
• Follow policies and procedures to standardise complaints handling.