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Communication Part 2: Handling Complaints

November 2 | 9:00 am - 12:00 pm

₦5000

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Topic: Communication Part 2: Handling Complaints
Venue: 11A Isaac John, GRA, Ikeja, Lagos [get directions]
Date: Friday, 02th November, 2019
Time:
Morning Session: 0900 – 1200hrs
Afternoon Session: 1630 – 1930hrs
Course Fees: 5,000 (Regular) | 7,000 (Late)
CPD: 2 points
Tutor: Ms. Kemi Bakare [view bio]
Capacity: 30
Demographic: All staff (both clinical and non clinical staff)


Aim: To efficiently handle complaints.
Objectives: By the end of the lesson delegates should be able to:

  • Understand why people complain
  • Demonstrate methods to addressing a complaint
  • Follow policies and procedures to standardise complaints handling.

Details

Date:
November 2
Time:
9:00 am - 12:00 pm
Cost:
₦5000
Event Category:
Event Tags:
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Organizer

Dental Solutions
Phone:
07014608123
Email:
info@dentalsolutions.cc
Website:
www.dentalsolutions.cc

Venue

Schubbs Dental Clinic Ikeja
11A Isaac John, GRA
Ikeja, Lagos Nigeria
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